Privacy policy
Privacy Policy
At Aurora Vancouver, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.
Section 1 - Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect personal information such as your name, email address, shipping and billing addresses, phone number, and payment details.
We may also collect non-personal information including your browser type, IP address, time zone, and operating system to improve the functionality and security of our website.
Section 2 - How We Use Your Information
We use your information to process and fulfill orders, provide customer support, send order updates and promotional communications (if you have opted in), improve our website and services, and comply with legal obligations.
Section 3 - Legal Basis for Data Processing
We process your data based on contractual necessity, your consent, our legitimate business interests, and legal obligations.
Section 4 - Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and collect analytics. You can manage your cookie preferences through your browser settings.
Section 5 - Sharing Your Information
We may share your information with payment processors, shipping providers, email marketing platforms, analytics providers, and legal authorities when required by law. We never sell your personal information.
Section 6 - International Data Transfers
Your information may be transferred and processed in countries outside your province, territory, or country of residence. We take appropriate safeguards to protect your data.
Section 7 - Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.
Section 8 - Your Rights
Depending on applicable law, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to withdraw consent at any time.
Section 9 - Security Measures
We implement appropriate security measures, including SSL encryption and restricted access to personal data, to protect your information.
Section 10 - Children's Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
Section 11 - Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated policy.
Section 12 - Contact Information
If you have questions about this Privacy Policy, please contact us at: contact@aurora-vancouver.com